INCLINE VILLAGE, Nev., Nov. 16, 2021 (GLOBE NEWSWIRE) — Jeff Rumburg, co-founder and Managing Partner of MetricNet, presented Session 606, “Artificial Intelligence In Account And Support: The Future Is Finally Here!,” at the Annual SupportWorld Live Conference in Orlando, Florida. This marks the 29th after year Mr. Rumburg has been called as a apostle for the Annual SupportWorld Conference & Expo.
In this presentation, Mr. Rumburg aggregate how one ample allowance aggregation leveraged AI to about-face left, advance the chump experience, and badly abate their costs. Additionally, he authentic metrics for AI, provided industry benchmarks for the metrics of AI, and aggregate a arrangement for barometer the ROI of AI in account and support.
“Promises of bot-powered agentless support, problems that automatically actual themselves, and preemptive botheration resolution—the angelic beaker of account and support—have gone abundantly annoyed until recently,” said Jeff Rumburg. “But bogus intelligence in IT account and abutment is at an articulation point. There are now abundant examples of ample enterprises that accept acclimatized the ability of AI to abate admission volumes and resolution times, and advance the chump acquaintance – all while accepting smarter over time through apparatus learning.”
Those absorbed in this presentation can acquisition a archetype of the accelerate accouter on MetricNet’s website. Mr. Rumburg additionally facilitated ‘Succeeding with Metrics,’ an interactive, advising HDI Training Workshop on Sunday, Nov. 7, 2021, and Monday, Nov. 8, 2021.
Mr. Rumburg is the champ of the Ron Muns Lifetime Achievement Award, was called to HDI’s Top 25 Thought Leaders account for four after years, and has served on HDI’s Strategic Advisory Board. He is co-founder and Managing Partner of MetricNet, LLC, area he is amenable for all-around strategy, artefact development, and applicant assurance delivery. As a arch able in benchmarking and re-engineering, Mr. Rumburg authored a acknowledged book on benchmarking, and has been retained as a benchmarking able by such iconic companies as American Express, USAA, Coca Cola, and Emory Healthcare.
If you would like added advice about benchmarking your account and abutment functions, amuse appointment http://www.metricnet.com or e-mail MetricNet at info(at)metricnet(dot)com.
About MetricNet
MetricNet is the all-around baton in IT account and abutment benchmarking. Added than bisected of the FORTUNE 500 await on MetricNet benchmarks to advance and optimize their performance. MetricNet is the first, and still the alone aggregation to action downloadable account board and desktop abutment benchmarks from their website. With a all-around benchmarking database of about 4,000 IT account and abutment benchmarks, MetricNet has the best absolute database of action and achievement metrics in the industry.
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